Welcome to Dandara Customer Care

Have you recently purchased a beautiful new Dandara home? Congratulations! Dandara takes pride in exceptional customer service throughout the entire buying journey, and now that you're a homeowner, the Dandara customer care team is here to ensure a smooth transition and continued support by email or phone. 


How can our customer care team help?

Dandara’s customer care understands that settling into a new home comes with questions. To help you get started, we've put together a series of short, informative videos that address common queries. Browse the categories below to find the help or advice you need.

General overview and maintenance General overview and maintenance

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Shrinkage/settlement and drying out the home
  • Wires & pipes
  • Doors & maintenance
  • Windows & ventilation
  • Condensation
  • Gas and water isolation
  • Meters
  • Fire safety
  • Warranties
  • Loft storage and access

HeatingHeating

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Your boiler
  • Your hot water system
  • Thermostat controls, radiators & thermostatic radiator valves
  • The bleeding of radiators

ElectricalElectrical

Being able to just switch things on and get on with your day is important. This short video shows you more about the electrical system in your home, covering the following:
  • Data and communications
  • Consumer unit
  • Media plate
  • Telephone point

KitchenKitchen

Your brand new kitchen is fully equipped with all you need. Watch this video to see how everything works, which covers the following:
  • Oven
  • Hob
  • Cooker hood

BathroomBathroom

Your bathroom is designed to be a relaxing space for early starts or after a long day. This video shows you all that’s included and their functionalities, covering the following:
  • Toilet
  • Basin
  • Bath
  • Shower
  • Extractor fan

ExternalExternal

Just a little maintenance is required to keep the exterior of your new home looking great for years to come. This video shows more about the following: 
  • Efflorescence
  • Turfing
  • Shed & fencing

Still can't find what you're looking for?

If our support resources haven't given you the answer you need, please get in touch with our Customer Support team directly - they'll be more than happy to help.

Email Support

Just to let you know, we aim to respond within 5 working days.

Call us

Need to talk now? Search by location, development or postcode to reach the right people.

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Out of hours

For emergencies only, search by location, development or postcode to see how to contact our dedicated team.

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Get in touch

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Customer Care Opening Hours

Aberdeen

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday - 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 05:00 pm
  • Saturday - Closed
  • Sunday - Closed

Northern Home Counties

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

East Scotland

Opening hours:

  • Monday - 09:00 am - 04:30 pm
  • Tuesday - 09:00 am - 04:30 pm
  • Wednesday - 09:00 am - 04:30 pm
  • Thursday - 09:00 am - 04:30 pm
  • Friday - 09:00 am - 04:30 pm
  • Saturday - Closed
  • Sunday - Closed

South East

Opening hours:

  • Monday - 08:30 am - 05:00 pm
  • Tuesday - 08:30 am - 05:00 pm
  • Wednesday - 08:30 am - 05:00 pm
  • Thursday - 08:30 am - 05:00 pm
  • Friday - 08:30 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Southern

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday - 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Isle of Man

Opening hours:

  • Monday - 09:00 am - 04:00 pm
  • Tuesday - 09:00 am - 04:00 pm
  • Wednesday - 09:00 am - 04:00 pm
  • Thursday - 09:00 am - 04:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Jersey

Opening hours:

  • Monday - 08:00 am - 05:30 pm
  • Tuesday - 08:00 am - 05:30 pm
  • Wednesday - 08:00 am - 05:30 pm
  • Thursday - 08:00 am - 05:30 pm
  • Friday - 08:00 am - 05:30 pm
  • Saturday - Closed
  • Sunday - Closed

Eastern

Opening hours:

  • Monday 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday 09:00 am - 05:00 pm
  • Thursday 09:00 am - 05:00 pm
  • Friday 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Wales

Opening hours:

  • Monday 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday 09:00 am - 05:00 pm
  • Thursday 09:00 am - 05:00 pm
  • Friday 09:00 am - 05:00 pm
  • Saturday - Closed
  • Sunday - Closed

More Resources

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Please note, homeowner manuals are subject to change and will include a revision number for reference on the rear cover. Please check the website for the most up to date version, this is currently no. V1FEB23.

Some homeowner manuals distributed in 2021 and 2022 state that Dandara will be liable for the costs of calling out an alternative contractor not listed in our emergency procedures. Please note this is a typo and the cost is at the customers expense.

Isle of Man emergency contacts: Please note clients could be charged for any items which are ‘homeowner maintenance’ or not deemed an emergency.