Welcome to Dandara Customer Care

That’s it; all the steps to owning your brand new Dandara home are complete. And now, after what we hope was a smooth moving journey, you’re enjoying settling into your new home.

Of course, you can still rely on us for aftersales support. Whether its queries following your purchase, or resolving any issues in your home, the section below is a great place to start. Plus, our dedicated Customer Care team are always at the end of the phone, or an email, if you need further assistance.

How can we help?

We’ve put together some short, useful videos that can give you the help or advice you need in the categories below

General overview and maintenance General overview and maintenance

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Shrinkage/settlement and drying out the home
  • Wires & pipes
  • Doors & maintenance
  • Windows & ventilation
  • Condensation
  • Gas and water isolation
  • Meters
  • Fire safety
  • Warranties
  • Loft storage and access

HeatingHeating

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Your boiler
  • Your hot water system
  • Thermostat controls, radiators & thermostatic radiator valves
  • The bleeding of radiators

ElectricalElectrical

Being able to just switch things on and get on with your day is important. This short video shows you more about the electrical system in your home, covering the following:
  • Data and communications
  • Consumer unit
  • Media plate
  • Telephone point

KitchenKitchen

Your brand new kitchen is fully equipped with all you need. Watch this video to see how everything works, which covers the following:
  • Oven
  • Hob
  • Cooker hood

BathroomBathroom

Your bathroom is designed to be a relaxing space for early starts or after a long day. This video shows you all that’s included and their functionalities, covering the following:
  • Toilet
  • Basin
  • Bath
  • Shower
  • Extractor fan

ExternalExternal

Just a little maintenance is required to keep the exterior of your new home looking great for years to come. This video shows more about the following: 
  • Efflorescence
  • Turfing
  • Shed & fencing

Still can't find what you're looking for?

If our support resources haven't given you the answer you need, please get in touch with our Customer Support team directly - they'll be more than happy to help.

Email Support

Just to let you know, we aim to respond within 3 working days.

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