Welcome to Dandara Customer Care

Emergencies

An emergency defect would be faults such as no heating or hot water, blocked drains, uncontainable water leaks, complete electrical failures within your home (not network failures) or security concerns with low level external doors and windows.

Our working hours are listed below, if you have an emergency please call us directly or use the ‘Out of hours’ service if applicable.  If you’re unable to phone please head the help requirement field with the word ‘EMERGENCY’.

Other issues, ‘snags’, concerns or feedback

You are welcome to either call us (enter your postcode to give you the regional telephone number), or use the email support tile below, which will ask you to complete a form so that we can route your issue to the correct region and opertive.

If by email we will usually get back to you the same day, depending on when received and how busy we are but in any event within 5 working days.

Please note for any ‘snagging’ issues we need to work together to resolve these.  Some issues can be resolved in one visit but we may need to arrange a mutually convenient time to first inspect the property and then remedy cause, and we may rely on external contractors, and provide your contact details to them.  We have provided,in the table below, some examples of target completion times, though each case may differ.  We aim to resolve all issues within 30 days, though there can exceptions such as material shortages or other factors outside our control, and in those instances we would always keep you updated. 

Complaints

For more information on how we define and deal with compliants see our Complaints page.  You can log a complaint below using the Email Support tile.  Please head the help requirement field with the word ‘COMPLAINT’.