Welcome to Dandara Customer Care
That’s it; all the steps to owning your brand new Dandara home are complete. And now, after what we hope was a smooth moving journey, you’re enjoying settling into your new home.Of course, you can still rely on us for aftersales support. Whether its queries following your purchase, or resolving any issues in your home, the section below is a great place to start. Plus, our dedicated Customer Care team are always at the end of the phone, or an email, if you need further assistance.
How can we help?
We’ve put together some short, useful videos that can give you the help or advice you need in the categories belowGeneral overview and maintenance General overview and maintenance
- Shrinkage/settlement and drying out the home
- Wires & pipes
- Doors & maintenance
- Windows & ventilation
- Condensation
- Gas and water isolation
- Meters
- Fire safety
- Warranties
- Loft storage and access
HeatingHeating
- Your boiler
- Your hot water system
- Thermostat controls, radiators & thermostatic radiator valves
- The bleeding of radiators
ElectricalElectrical
- Data and communications
- Consumer unit
- Media plate
- Telephone point
KitchenKitchen
- Oven
- Hob
- Cooker hood
BathroomBathroom
- Toilet
- Basin
- Bath
- Shower
- Extractor fan
ExternalExternal
- Efflorescence
- Turfing
- Shed & fencing
Still can't find what you're looking for?
If our support resources haven't given you the answer you need, please get in touch with our Customer Support team directly - they'll be more than happy to help.
Email Support
Just to let you know, we aim to respond within 5 working days.
Call us
Need to talk now? Search by location, development or postcode to reach the right people.
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Out of hours
For emergencies only, search by location, development or postcode to see how to contact our dedicated team.
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Out of hours Emergency
Out of hours Emergency - Electrical
Out of hours Emergency - Plumbing
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Get in touch
Please fill out the form below, giving as much information as possible.
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Aberdeen
Opening hours:
- Monday - 09:00 am - 05:00 pm
- Tuesday - 09:00 am - 05:00 pm
- Wednesday - 09:00 am - 05:00 pm
- Thursday - 09:00 am - 05:00 pm
- Friday - 09:00 am - 05:00 pm
- Saturday - Closed
- Sunday - Closed
Northern Home Counties
Opening hours:
- Monday - 09:00 am - 05:00 pm
- Tuesday 09:00 am - 05:00 pm
- Wednesday - 09:00 am - 05:00 pm
- Thursday - 09:00 am - 05:00 pm
- Friday - 09:00 am - 04:00 pm
- Saturday - Closed
- Sunday - Closed
East Scotland
Opening hours:
- Monday - 09:00 am - 04:30 pm
- Tuesday - 09:00 am - 04:30 pm
- Wednesday - 09:00 am - 04:30 pm
- Thursday - 09:00 am - 04:30 pm
- Friday - 09:00 am - 04:30 pm
- Saturday - Closed
- Sunday - Closed
South East
Opening hours:
- Monday - 08:30 am - 05:00 pm
- Tuesday - 08:30 am - 05:00 pm
- Wednesday - 08:30 am - 05:00 pm
- Thursday - 08:30 am - 05:00 pm
- Friday - 08:30 am - 04:00 pm
- Saturday - Closed
- Sunday - Closed
Southern
Opening hours:
- Monday - 09:00 am - 05:00 pm
- Tuesday - 09:00 am - 05:00 pm
- Wednesday - 09:00 am - 05:00 pm
- Thursday - 09:00 am - 05:00 pm
- Friday - 09:00 am - 04:00 pm
- Saturday - Closed
- Sunday - Closed
Isle of Man
Opening hours:
- Monday - 09:00 am - 04:00 pm
- Tuesday - 09:00 am - 04:00 pm
- Wednesday - 09:00 am - 04:00 pm
- Thursday - 09:00 am - 04:00 pm
- Friday - 09:00 am - 04:00 pm
- Saturday - Closed
- Sunday - Closed
Jersey
Opening hours:
- Monday - 08:00 am - 17:30 pm
- Tuesday - 08:00 am - 17:30 pm
- Wednesday - 08:00 am - 17:30 pm
- Thursday - 08:00 am - 17:30 pm
- Friday - 08:00 am - 17:30 pm
- Saturday - Closed
- Sunday - Closed
Eastern
Opening hours:
- Monday 09:00 am - 05:00 pm
- Tuesday 09:00 am - 05:00 pm
- Wednesday 09:00 am - 05:00 pm
- Thursday 09:00 am - 05:00 pm
- Friday 09:00 am - 04:00 pm
- Saturday - Closed
- Sunday - Closed
Wales
Opening hours:
- Monday 09:00 am - 05:00 pm
- Tuesday 09:00 am - 05:00 pm
- Wednesday 09:00 am - 05:00 pm
- Thursday 09:00 am - 05:00 pm
- Friday 09:00 am - 05:00 pm
- Saturday - Closed
- Sunday - Closed
Find out more
Our homeowners manual includes advice on maintenance as well as tips on energy conservation and further useful guidance.
DownloadPlease note, homeowner manuals are subject to change and will include a revision number for reference on the rear cover. Please check the website for the most up to date version, this is currently no. V1FEB23.
Some homeowner manuals distributed in 2021 and 2022 state that Dandara will be liable for the costs of calling out an alternative contractor not listed in our emergency procedures. Please note this is a typo and the cost is at the customers expense.
Isle of Man emergency contacts: Please note clients could be charged for any items which are ‘homeowner maintenance’ or not deemed an emergency.