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Home About Us Customer Care

Welcome to Dandara Customer Care

That’s it; all the steps to owning your brand new Dandara home are complete. And now, after what we hope was a smooth moving journey, you’re enjoying settling into your new home.

Of course, you can still rely on us for aftersales support. Whether its queries following your purchase, or resolving any issues in your home, the section below is a great place to start. Plus, our dedicated Customer Care team are always at the end of the phone, or an email, if you need further assistance.
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How can we help?

We’ve put together some short, useful videos that can give you the help or advice you need in the categories below
General overview and maintenance Heating Electrical Kitchen Bathroom External

General overview and maintenance General overview and maintenance

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Shrinkage/settlement and drying out the home
  • Wires & pipes
  • Doors & maintenance
  • Windows & ventilation
  • Condensation
  • Gas and water isolation
  • Meters
  • Fire safety
  • Warranties
  • Loft storage and access

HeatingHeating

We want you to relax and enjoy your new home from day one, and this video gives you the information you need to do just that by covering the following:
  • Your boiler
  • Your hot water system
  • Thermostat controls, radiators & thermostatic radiator valves
  • The bleeding of radiators

ElectricalElectrical

Being able to just switch things on and get on with your day is important. This short video shows you more about the electrical system in your home, covering the following:
  • Data and communications
  • Consumer unit
  • Media plate
  • Telephone point

KitchenKitchen

Your brand new kitchen is fully equipped with all you need. Watch this video to see how everything works, which covers the following:
  • Oven
  • Hob
  • Cooker hood

BathroomBathroom

Your bathroom is designed to be a relaxing space for early starts or after a long day. This video shows you all that’s included and their functionalities, covering the following:
  • Toilet
  • Basin
  • Bath
  • Shower
  • Extractor fan

ExternalExternal

Just a little maintenance is required to keep the exterior of your new home looking great for years to come. This video shows more about the following: 
  • Efflorescence
  • Turfing
  • Shed & fencing

Still can't find what you're looking for?

If our support resources haven't given you the answer you need, please get in touch with our Customer Support team directly - they'll be more than happy to help.

Email Support

Just to let you know, we aim to respond within 5 working days.

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Customer Care Opening Hours

Aberdeen

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday - 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 05:00 pm
  • Saturday - Closed
  • Sunday - Closed

Northern Home Counties

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

East Scotland

Opening hours:

  • Monday - 09:00 am - 04:30 pm
  • Tuesday - 09:00 am - 04:30 pm
  • Wednesday - 09:00 am - 04:30 pm
  • Thursday - 09:00 am - 04:30 pm
  • Friday - 09:00 am - 04:30 pm
  • Saturday - Closed
  • Sunday - Closed

South East

Opening hours:

  • Monday - 08:30 am - 05:00 pm
  • Tuesday - 08:30 am - 05:00 pm
  • Wednesday - 08:30 am - 05:00 pm
  • Thursday - 08:30 am - 05:00 pm
  • Friday - 08:30 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Southern

Opening hours:

  • Monday - 09:00 am - 05:00 pm
  • Tuesday - 09:00 am - 05:00 pm
  • Wednesday - 09:00 am - 05:00 pm
  • Thursday - 09:00 am - 05:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Isle of Man

Opening hours:

  • Monday - 09:00 am - 04:00 pm
  • Tuesday - 09:00 am - 04:00 pm
  • Wednesday - 09:00 am - 04:00 pm
  • Thursday - 09:00 am - 04:00 pm
  • Friday - 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Jersey

Opening hours:

  • Monday - 08:00 am - 05:30 pm
  • Tuesday - 08:00 am - 05:30 pm
  • Wednesday - 08:00 am - 05:30 pm
  • Thursday - 08:00 am - 05:30 pm
  • Friday - 08:00 am - 05:30 pm
  • Saturday - Closed
  • Sunday - Closed

Eastern

Opening hours:

  • Monday 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday 09:00 am - 05:00 pm
  • Thursday 09:00 am - 05:00 pm
  • Friday 09:00 am - 04:00 pm
  • Saturday - Closed
  • Sunday - Closed

Wales

Opening hours:

  • Monday 09:00 am - 05:00 pm
  • Tuesday 09:00 am - 05:00 pm
  • Wednesday 09:00 am - 05:00 pm
  • Thursday 09:00 am - 05:00 pm
  • Friday 09:00 am - 05:00 pm
  • Saturday - Closed
  • Sunday - Closed

UK Homeowners Manual

Our homeowners manual includes advice on maintenance as well as tips on energy conservation and further useful guidance.

Download

Jersey Homeowners Manual

Our homeowners manual includes all of the advice and tips you need to settle in and take care of your new home.

Download

Please note, homeowner manuals are subject to change and will include a revision number for reference on the rear cover. Please check the website for the most up to date version, this is currently no. V1FEB23.

Some homeowner manuals distributed in 2021 and 2022 state that Dandara will be liable for the costs of calling out an alternative contractor not listed in our emergency procedures. Please note this is a typo and the cost is at the customers expense.

Isle of Man emergency contacts: Please note clients could be charged for any items which are ‘homeowner maintenance’ or not deemed an emergency.