With us, you’re protected beyond a brand-new roof.
When you buy a new Dandara home, you get so much more than high-quality construction. We take pride in the standard of our build quality and in providing excellent customer service throughout your home buying journey. But we don’t stop there; we’re also registered with the New Homes Quality Board (NHQB) to give you even more confidence and peace of mind.
What is the New Homes Quality Board (NHQB)?
The NHQB is an independent, not-for profit organisation that works to improve the quality of new homes and the service that home buyers receive. They have a clear framework of requirements that new build developers like us follow called the Code of Practice.
The code ensures every stage of the buying process is covered, from your very first visit to the sales office, right through to two years after you move into your brand-new home.
How does the NHQB protect home buyers?
While it’s unlikely you’ll experience any issues with your new home or the service you receive from us, the NHQB provides an important layer of protection if problems do occur. They oversee the independent New Homes Quality Code (NHQC), which sets clear standards that all registered developers must follow to ensure customers are treated fairly.
The Code also gives you access to the independent New Homes Ombudsman Service (NHOS), which can investigate and resolve complaints impartially. The Ombudsman can make decisions that developers must comply with, helping to ensure fair outcomes and accountability when buying a new build home.
Who is covered by the Code of Practice?
If you buy a home from a new build developer registered with the NHQB, you’re automatically protected by the New Homes Quality Code (NHQC), are we’re proud to be one of them!
Homes reserved from 5th March 2024 are covered by the New Homes Quality Code. Properties reserved before this date continue to be protected under the Consumer Code.
Learn MoreA guide for home buyers
This guide is designed to help homebuyers navigate the new home buying process with confidence, offering clear insights and practical tips for every step, including:
- Why buy new? -Discover theadvantages of buying a new home.
- Searching for your new home-Key factorsto consider when looking for the perfect property.
- Getting ready to buy-Essential preparations before moving into your new home.
- The new home buying process-A simple step-by-step overview of what to expect.
- Legal completion and moving in-Practical tips to make your move smooth and stress-free.
You can read the latest NHQB guide to buying a new home here. Looking for information on snagging? Check out this NHQB guide here.
