HomeNewsDandara awarded 5* for customer satisfaction as it looks to build on 30 years of success
Dandara awarded 5 stars for customer satisfaction as it looks to build on 30 years of success
Respected independent developer Dandara has achieved five-star status in the latest Home Builders Federation (HBF) annual New Homes Survey, in its first year of participating, as the company seeks to expand its housebuilding arm of the business. With notable developments and a proven track record in the Isle of Man, South of England, Jersey and Scotland, Dandara is embarking on its next phase of growth, after enjoying 30 years of quiet success.
The survey is one of the largest of its type in the country with nearly 50,000 people who have recently bought a new build home completing it. It awards housebuilders with a ‘Star Rating’ based on responses to the question ‘would you recommend your builder to a friend?’. For Dandara to have been awarded the maximum 5 stars means that over 90% of its customers would recommend their homes to a friend (in the period from April 2020 – March 2021).
Stewart Baseley, Executive Chairman at the Home Builders Federation said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90% of its customers. The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer. That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.”
Martin Clancy, Managing Director of Dandara, comments: “To achieve a five-star rating in our first year of entering is testament to the customer experience, build product and quality, which has been part of Dandara’s DNA for three decades. It is great to have this recognised by our customers, who sit at the heart of everything we do. Despite the challenges of the pandemic over the last year, our customer care service never faltered. In 2021, we have kickstarted the year with a raft of new site acquisitions, and it is our ambition to build and sell five-star quality homes across more of the UK than ever before”.
Dandara’s housebuilding arm of the business is currently growing in the South of England, with regional offices in Hemel Hempstead, Tunbridge Wells and Southampton, which are focused on delivering good quality family housing in desirable locations. The company has also expanded its reach in Scotland in the last 15 years, from its Aberdeen and Edinburgh operations, with the business planning to increase its annual housebuilding target of 100 units to 450 in the next five years. This new expansion is focused on complementing the bespoke developments it has become renowned for on the Isle of Man and Jersey.
Dandara has bolstered its team with several senior hires in the last year, with three new Managing Directors joining the ranks, including Chris Harris, former Linden Homes (MD of South East), Trevor Dempsey, also former Linden Homes (MD of Northern Home Counties) and Iain Innes, former Persimmon, (MD of Edinburgh).
Established in 1988, Dandara is an expert at creating homes, which combine design with the highest standards of quality. Its high standards are reflected in its commitment to customers and the service they receive, with its own Customer Charter ensuring its customer ethos remains a key focus for the business and its dedicated, passionate team.